AI customer service tools for startup or enterprise
AI customer service tools generally fall into three categories: talk to customers directly, help your human staff write faster and handles phone calls
- The "Train on Your Data" Chatbots (Easiest for Startups)
These are the newest wave of tools. You simply upload your website URL, PDFs, or support docs, and the AI builds a chatbot that knows your business instantly.
- The All-in-One Support Platforms (SaaS & Enterprise)
If you are building a software company or have a support team, you likely use a ticketing system. These platforms have heavily integrated AI.
- Voice & Phone AI (The New Wave)
These tools replace or augment traditional call centers. They sound surprisingly human and can handle full phone conversations.
- Agent Assist (Helping Humans Write Faster)
If you still want humans to answer emails/chats but want them to work 10x faster.
- Automated Video Support