Here is a breakdown of the different types of chatbot tools
Chatbot tools are software platforms, frameworks, or applications used to build, deploy, and manage conversational agents (chatbots). These tools allow businesses to automate communication with users via text or voice on websites, social media, SMS, and apps.
- No-Code / Low-Code Platforms
| These are visual builders designed for marketers, small business owners, or customer support teams who do not know how to code. They usually use a flow-chart interface.
- AI and Developer Frameworks (NLP Engines)
| These are for developers building complex, highly intelligent bots that understand natural language (what humans actually type) rather than just clicking buttons.
- Customer Support and CRM Suites
| These are comprehensive customer service platforms where the chatbot is just one part of a larger system that includes live chat, ticketing, and email marketing.
- The "New Wave" (LLM & Generative AI Tools)
| Since the release of ChatGPT, a new category of tools has emerged. These allow you to train a bot on your specific company data (PDFs, URLs) within minutes.